FAQ

How much does shipping cost?
Shipping is free on all orders to the United States.

When will my order arrive?
Orders are processed in 1–3 business days and then take 7–12 business days to arrive.

How can I track my order?
You receive a tracking number and link by email once your order ships.

Can I return my order?
Yes. You have 30 days from delivery to return unworn items with tags attached for a full refund. See our Refund Policy.

How long does a refund take?
Once we receive your return, your refund is sent to your original payment method within 5–10 business days.

Can I change or cancel my order?
Email us within 12 hours of ordering. After your order has shipped, we can no longer change it, but you can still return it.

Which payment methods do you accept?
Visa, Mastercard, American Express, Maestro, Apple Pay, Google Pay and Shop Pay.

How do I find my size?
Each product page has a size chart. If you are between sizes or unsure, email us and we will help you choose.

How can I contact you?
Email support@prescottandlane.com. We reply within 1 business day.