Terms of service

Terms and Conditions

These terms apply to every order placed at prescottandlane.com. By placing an order, you agree to them.

Article 1 – Definitions

  • We / us / Prescott & Lane: the business that runs this store (see Article 2).
  • You / customer: a private person who buys from us outside their business or profession.
  • Agreement: the purchase agreement between you and us, concluded online.
  • Money-back period: the 30 days after delivery in which you can return an order for a refund.

Article 2 – Who we are

  • Store name: Prescott & Lane
  • Address: Delflandplein 488, 2624 GD Delft, the Netherlands
  • Chamber of Commerce (KvK) number: 96936177
  • Email: support@prescottandlane.com

Article 3 – Scope

These terms apply to every offer we make and every order you place with us. You can read them on this page before you order.

Article 4 – Offers and prices

Our offers are valid while stock lasts. Prices are shown in US dollars and include shipping, which is free. If a price or description is clearly wrong, we are not bound by it and will contact you before shipping.

Article 5 – The agreement

The agreement is formed when you complete checkout. We confirm your order by email straight away. We may cancel an order we cannot verify or fulfill; you then receive a full refund.

Article 6 – 30-day money-back guarantee

You can return your order within 30 days of delivery without giving a reason. The item must be unworn, unwashed and have its tags attached. Contact us first at support@prescottandlane.com for return instructions. Return shipping is paid by you, unless the item is faulty, damaged or incorrect.

Article 7 – Refunds

We refund the item price to your original payment method within 5–10 business days after we receive and approve your return, and never later than 14 days after receiving it.

Article 8 – Delivery

Orders are processed within 1–3 business days and delivered within 7–12 business days after shipping. You receive a tracking link by email. If your order is delayed, we let you know. If it has not arrived within 30 days of ordering, you may cancel it for a full refund.

Article 9 – Customs and import duties

For orders shipped to the United States, the price you pay at checkout is the total price. You will not be asked to pay any import duties or fees on delivery.

Article 10 – Quality and warranty

Our products match their description and are fit for normal use. If an item arrives faulty, damaged or incorrect, report it within 7 days of delivery with a photo, and we will replace or refund it. This does not limit your legal rights as a consumer.

Article 11 – Complaints

Send complaints to support@prescottandlane.com with your order number. We reply within 14 days. If we need more time, we tell you when to expect an answer.

Article 12 – Payment

You pay in full when you place your order, using one of the methods in our Payment Policy. Payments are processed securely and we never store your full card details.

Article 13 – Liability

To the extent allowed by law, our liability is limited to the amount you paid for the order. We are not liable for indirect damage or for delays caused by events outside our control.

Article 14 – Governing law and disputes

These terms are governed by the laws of the Netherlands. We always try to solve disputes together first. This choice of law does not take away the protection you have under the mandatory consumer laws of your own country or state.

Article 15 – Changes

We may update these terms. The version on this page when you placed your order applies to that order.

Article 16 – Contact

Questions about these terms? Email support@prescottandlane.com or write to Prescott & Lane, Delflandplein 488, 2624 GD Delft, the Netherlands. We aim to reply within 1 business day.