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FREQUENTLY ASKED QUESTIONS
Every product page has a size chart. Measure a piece you already own and love, and compare it to the chart. Still unsure? Email us at support@prescottandlane.com and we’ll help you choose.
You can return any item within 30 days of delivery. Items must be unworn, unwashed and in their original condition with tags attached. Email support@prescottandlane.com with your order number to get started.
Use the tracking link in your shipping confirmation email, or visit our Track Your Order page and enter your order number and email.
No. We cover any import duties, customs charges and taxes, so there is nothing further to pay on delivery.
Yes. Email support@prescottandlane with your order number and the size you would like instead, and we will talk it through with you before you send anything back, so you end up with the right size rather than guessing twice. Send the original item back to us, and once it reaches us we send the new size out to you. Return postage on the original item works the same way as any change of mind return, so that part is covered below.
